What is the return policy?
We accept returns within 30 days of receiving the item. The item must be brand new, with the original box/tags without any odor to be accepted. To learn more about our return policy.
What are the shipping options?
We provide a variety of shipping options with UPS, US Post Office, and Fedex to ensure you get your product in a timely manner.
What are the international taxes, duties, etc., that I have to pay?
Certain brands are restricted to be shipped outside of USA. We are not liable for any international taxes, and duties. They will be charged by the carrier upon receiving your package. Taxes are not refundable if you return the item unless the customs in your country refunds you.
When will I receive my order?
We generally ship out all orders within 24-48 business hours. You will receive a tracking # that will update you on when to expect the order.
What do I do if I never received my order?
We have partnered with Route.com to protect your order. If you have purchased Route.com and you did not receive your order, you can file a claim through Route. If insurance was not purchased, and the tracking # shows delivered, you would have to reach out to the carrier to have them investigate the whereabouts of your package. If the tracking # shows in transit, and has not been delivered, please reach out to us, and we can file an insurance claim on your behalf.
What do I do if I received a defective order?
Please email us at Hello@Birkenstocksonlinestore.co sharing a photo of the defect, and we will assist you!
How do I make changes to an order I’ve already placed?
As long as the order has not been shipped, we'll try our best to make the changes you request.
Where are you located?
We're located in San Francisco, CA. We ship our items from the Bay Area, CA.
How do I contact your company if my question isn’t answered here?
For general questions, please email us at Hello@Birkenstocksonlinestore.co, you can also reach us via Social through Instagram/Facebook DM, chat on our website, and by calling us during our normal business hours.